Blank screen displayed when logging in to VideoScribe

When you open VideoScribe, the software checks the startup files located in your VideoScribe Desktop folder. If an incorrect file is present this can cause issues. 

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Symptoms 

After entering your login details, a white screen with the blue VideoScribe logo is displayed but the software becomes unresponsive.

 

Cause

This can be caused by VideoScribe not being able to access the folder where the images are stored in the VideoScribe Desktop folder.

 

Fix version

This was resolved in version 3.5.2-13. Please update to the latest version of VideoScribe  for the best possible VideoScribe experience.