I've forgotten my password

Don't worry! Simply follow these steps to reset your password...


Please note: If you have forgotten which email address is linked to your VideoScribe account, please contact support for assistance. The steps on this page will only work if you know your account email address.


Step 1:  Click here to go to the reset password page

Step 2:  Type your Sparkol email address in (A), tick the ReCaptcha (B) then click ‘SEND’ (C) 


Step 3:  A link to reset your password will be sent to your email address.

  • Your reset link is valid for 24 hours. If you have waited more than 24 hours please start again at Step 1.
  • Link not working? Try copying & pasting the link into your browser instead.

Step 4: Enter a new password (D) and confirm (E). Then click the set password button (F)


Step 5: You will be taken to the login page. Enter your email address and your recently changed password then click ‘login’ (G) to access your account.