Reset your password

Don't worry! Simply follow these steps to reset your password...

Please note: If you have forgotten which email address is linked to your VideoScribe account, please contact support for assistance. The steps on this page will only work if you know your account email address.

Click here to visit our password reset page. 

Step 1: Type in the email address used for your Sparkol account and click ‘Send’

Step 2: A code and a link to reset your password will be sent to your email address. You need to copy the code, then click the link.

  • Your reset link is valid for 24 hours. If you have waited more than 24 hours please start again.
  • Link not working? Try copying & pasting the link into your browser instead.

Step 3: Confirm your details:

  • Enter in your email address
  • Paste in the code from your email
  • Type in your new password 

TOP TIP: The password requirements will turn green when your password meets the requirement 

You’ll then be prompted to log in to your Sparkol account with your new password.