If library loading is languishing, we'll get you from preview problems to picture-perfect!
This error will occur when there is an interruption in the connection between the VideoScribe software and the Documents folder where the images are stored.
Please Note: This folder is where your projects are saved so if you do not follow these instructions carefully or you may experience data loss. If you are unsure about any of the following steps please seek assistance before proceeding.
First of all, we suggest restarting the VideoScribe software to restore the connection.
If the library images still won't load, you have 2 options:
- Delete the image history in VideoScribe software
- Delete the image library from your computer
- Instruction for Windows PCs
- Instructions for Mac Computers
Option 1: Delete image history in the 'Add image' window.
Step 1. Open VideoScribe
Step 2. Create a new scribe
Step 3. Click 'Add an image to the canvas' (A).
Step 4. Right-click one of your recently used images and select 'Clear history' (B).
Step 5. Click the blue check (C) to confirm your selection.
Option 2: Delete the image library – Windows PC
Step 1. Close VideoScribe if it's open
Step 2. Go to C:\Users\[your username]\appdata\roaming\VideoScribeDesktop\Local Store\Library
[your username] refers to your PC profile name
Step 3. Delete the folder ‘Cache’ in Library.
If you cannot find the files by searching ‘VideoScribeDesktop’, click ‘Advanced’ followed by ‘Non indexed’ to find hidden files.
When you restart VideoScribe, ensure you have an active internet connection and it should download the latest libraries and load them successfully.
Option 2: Delete the image library – Mac
Step 1. Close VideoScribe if it's open
Step 2: Navigate to the following file location dependent on the version you’re running
Open Finder and select ‘Go to Folder’.
- VideoScribe saves your projects in different locations on your Mac depending on the version you’re using. Click here for steps on how to check your version number.
- Once your version is confirmed, copy and paste the location for the version you are using and select Go.
VideoScribe versions 3.5.2-18 and below
~/Library/ApplicationSupport/VideoScribeDesktop/LocalStore/Library
VideoScribe versions 3.6 - 3.6.8
~/Library/Containers/com.sparkol.vsd/Data/Library/Application Support/com.sparkol.vsd/Local Store/Caches
VideoScribe version 3.6.1169 & Above
~/Library/Containers/VideoScribeDesktop/Data/Library/Application Support/VideoScribeDesktop/Local Store/Library
Step 3. Delete the ‘Cache’ folder
When you restart VideoScribe, ensure you have an active internet connection and it should download the latest libraries and load them successfully.