This article explains our approach to customer requests for a refund
Here at Sparkol, we are committed to providing a fair service for our customers. We ensure that you have full control of the payments you make to us whether you are just joining or continuing a subscription.
All new customers can get 7 days free access to VideoScribe to make sure it is a product that works for you. You don’t need to provide any payment information to access this trial and you are not automatically subscribed or charged when your trial ends.
Ongoing subscription payments
VideoScribe is available through a subscription service and you can choose from a range of subscription plans. Once you have taken out a subscription you can cancel at any time whilst still maintaining access to the product for remainder of the current paid period. Customers on annual plans will be sent reminder emails before each recurring payment is due. Any payment already made is non-refundable.
Having a problem with VideoScribe?
For any customers having technical issues with VideoScribe the Customer Success team are here to help! If you can’t find the answer to your issue on our help site then you can raise a ticket and we will do all we can to help. If the issue cannot be resolved and you would like to request a refund on that basis the team will consider each request on its merits.
Please note: If you want to read our full payment terms click here.