My saved scribes are missing - VideoScribe for your desktop

Don't panic! If you can't locate your scribe project, here are a few quick checks to try first...

Check 1: Make sure you’re using the version of VideoScribe you first created the project with. 

VideoScribe now comes in two versions:

  1. VideoScribe for your desktop 
  2. VideoScribe for your browser

The projects you create are unique to each version. This means that when you create a project in one version, it will not be compatible with the other. 

If you’re running an older version of VideoScribe for your desktop (v3.7 and below), be sure to upgrade to the latest version. You'll go through a migration process that will migrate any projects that you created on your computer into a folder of your choice (Migrating existing projects to the latest version of VideoScribe) so you can easily access them.

Check 2: Access the two different saving locations:

Check 3: Manually search for the project file on your computer:

  • You can use Windows File Explorer or Mac OS Finder to search for VideoScribe’s file extension .scribe to try and locate the project file on your computer. 
  • Follow the steps to manually open them in VideoScribe. Please note that you cannot open .scribe files from outside of the program.

If reviewing these scenarios doesn't help you find your project, please contact our support team directly