VideoScribe cannot be installed on 64-bit Windows error

This article tells you what to do if you receive a message advising VideoScribe cannot be installed on 64-bit Windows version

Symptoms

The below error message is displayed when trying to install VideoScribe.

Cause

  • There are two versions of VideoScribe available. A 32-bit version for 32-bit operating systems and a 64-bit version for 64-bit operating systems. You will see this error message if you are trying to install the 32-bit version of VideoScribe on a 64-bit system.

Resolution

  • This is easily fixed, you just need to download the 64-bit version of VideoScribe and install that instead. You can get this via https://www.videoscribe.co/Download. You will know you have downloaded the correct version and the installer will be called 'VideoScribe64.msi'. Double click and follow the on-screen prompts to install VideoScribe.
  • If you need any assistance with any of the above or have further questions please raise a support ticket and provide as much information as you can about the steps you have already taken.