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      VideoScribe freezes when importing media or exporting projects - macOS 12.1

      Accessing Finder to import or export media results in the VideoScribe application freezing.

      Customers using VideoScribe on macOS Monterey (12.1) are experiencing an issue when performing actions that require Finder to open in VideoScribe. This includes:
      • Importing audio, images and other media
      • Publishing or saving your project locally
      • Opening locally saved scribe projects
      The first action which requires Finder to open should work correctly, but the second action will result in the application not responding. Once Finder is displayed, the only resolution will be to force quit and close the application.

      Cause

      This is due to permission changes introduced in macOS 12.1 that prevent VideoScribe from accessing the local storage.

      Resolution

      This fault was fixed in v3.9.7 of VideoScribe. If you encounter this issue please download and install the latest version of VideoScribe via https://www.videoscribe.co/en/download/