Accessing Finder to import or export media results in the VideoScribe application freezing.
Customers using VideoScribe on macOS Monterey (12.1) are experiencing an issue when performing actions that require Finder to open in VideoScribe. This includes:
- Importing audio, images and other media
- Publishing or saving your project locally
- Opening locally saved scribe projects
This is due to permission changes introduced in macOS 12.1 that prevent VideoScribe from accessing the local storage.
This fault was fixed in v3.9.7 of VideoScribe. If you encounter this issue please download and install the latest version of VideoScribe via https://www.videoscribe.co/en/download/