Contact the support team

We have loads of helpful content to support you and answer most questions. Please try these places before you contact us directly.

  • Support Hub Articles
    • We’re adding new answers all the time. Most common questions are covered here with screenshots and even videos to guide you through. Simply navigate to the content you need using the menu on the left of this screen.
  • Sparkol Community 
    • Search the VideoScribe forums for answers to topics raised by other users. If your topic isn’t covered post a new one – often the quickest way to get an answer.

    If you still need help, contact the support team directly.

    We are available Monday to Friday, 9am-5.30pm UK time (not including bank holidays in England):

    • By email:  Raise a support ticket. Great for private questions and sending screenshots. We aim to respond to your question within 1 working day.
    • By phone:  +44 (0)117 332 0999.