Contact the Customer Success team

We have loads of helpful content to support you and answer most questions. Please try these places before you contact us directly.

  • Help articles
    Visit our help site for quick answers to the most common questions, complete with screenshots and even videos to guide you through. We’re adding new articles all the time. Simply navigate to the content you need using the menu on the left of this screen, or use the search bar at the top of the screen.
  • VideoScribe community
    Search the VideoScribe forums for answers to topics raised by other users. If your topic isn’t covered, post a new one – often the quickest way to get an answer.

    If you still need help, contact the Customer Success team directly.

    We are available Monday to Friday, 9am-5.30pm UK time (not including bank holidays in England):