Help home
Your account page
Raise a ticket
Accounts & Billing
VideoScribe for your browser
Start a new project
Adding canvas elements
Audio, hands and background
Publishing your video
Solutions to known issues
VideoScribe for your desktop
Tutorials
Installation and login
Adding canvas elements
Audio, hands and background
Transitions and timings
Saving your scribe
Publishing your video
Tips and techniques
Solutions to known issues
Versions and release notes
Accounts & Billing
Managing your account
Subscriptions and payments
Manage team accounts
Working with Sparkol
Solution packages
Back to home
Help home
Accounts & Billing
VideoScribe for your browser
Start a new project
Adding canvas elements
Audio, hands and background
Publishing your video
Solutions to known issues
VideoScribe for your desktop
Tutorials
Installation and login
Adding canvas elements
Audio, hands and background
Transitions and timings
Saving your scribe
Publishing your video
Tips and techniques
Solutions to known issues
Versions and release notes
Accounts & Billing
Managing your account
Subscriptions and payments
Manage team accounts
Working with Sparkol
Solution packages
Accounts & Billing
Help to manage your account & upgrading, downgrading or cancelling your subscription
Managing your account
How to create a Sparkol account
Password requirements
Email verification
Reset your password
Change your email address
Change the name on your account
Change your billing address or payment details
Change your mailing preferences
reCAPTCHA check
See more
Subscriptions and payments
VideoScribe 7-day free trial
VideoScribe subscriptions
How to use a VideoScribe voucher code
Update or add a VAT number
Cancel your subscription
Resume a cancelled subscription
Refund of VideoScribe subscription payments
Access your previous invoices
Payment Error message at checkout
See more
Manage team accounts
Teams: Manage your subscriptions
Working with Sparkol
Affiliate Programme
Contact the support team
Solution packages
What are VideoScribe Solution Packages?
How much workshop time is included in my Solution Package?
What are customized templates?
