Help home

Back to home

Help home

Accounts & Billing

Accounts & Billing

Help to manage your account & upgrading, downgrading or cancelling your subscription

Managing your account

How to create a Sparkol account

Password requirements

Email verification

Reset your password

Change your email address

Change the name on your account

Change your billing address or payment details

Change your mailing preferences

reCAPTCHA check

See more

Subscriptions and payments

VideoScribe 7-day free trial

VideoScribe subscriptions

How to use a VideoScribe voucher code

Update or add a VAT number

Cancel your subscription

Resume a cancelled subscription

Refund of VideoScribe subscription payments

Access your invoices

Payment error message at checkout

See more

Business subscriptions

Manage your team subscriptions

What are VideoScribe Solution Packages?

How much workshop time is included in my Solution Package?

What are customized templates?

Working with Sparkol

Affiliate programme

Contact the Customer Success team